Frequently Asked Questions

Below are a selection of questions we’re commonly asked at the clinic. If your question is not displayed below, feel free to contact us and we’ll be happy to help.

Yes, all of our Podiatrists are registered with the HCPC.

The titles Podiatrist and Chiropodist are legally protected and can only be used by someone who has attained a qualification in this field, which is now a 3 year degree programme from a University School of Podiatry. They must also hold registration with the Health & Care Professions Council and will appear on their register which can be found here.

The term Chiropody is an old fashioned term which historically referred to the treatment of skin and nail conditions of the feet. Over the past 30 years the scope of practice of practitioners has expanded to include: Management of lower limb pains, gait analysis, injection therapy, supply of prescription only medicines, nail surgery, diabetic foot heath as well as general foot care. In view of this extended more specialist remit, the profession has adopted the modern term Podiatry, which is recognised within healthcare around the developed world.

You can either book an appointment with us online using our online booking system, or call in to our clinic on 01489881204 and speak to a member of our patient care team. Alternatively, you can email us at

Book an online appointment


Yes, if your insurance allows for this. However, check with your insurance provider first to be certain what they will cover.

If you are with BUPA, we will need your authorisation code when you are booking your appointment.

No, we are a private clinic and do not require a referral to see you, unless you are claiming on any health insurance and your provider requires you to provide a referral letter.

Yes, we do treat diabetic patients, on your initial visit with us we will go through your medical history and will perform a diabetic foot health assessment if you are a diabetic.

No, but we can accommodate with a downstairs room if required.

Our cancellation policy is that we require at least 24 hours notice before your appointment time if you wish to cancel your appointment. If 24 hours notice is not given, or a patient does not arrive for their appointment, then the full cost of the appointment will be charged. We send out email reminders two days before your appointment and offer flexible appointment times in an attempt to accommodate everyone’s needs.

There is parking on-site. We have 6 signposted spaces either side of the clinic building and there is free parking directly outside of the building.

If you are coming for a chiropody appointment, you only need to bring yourselves and a list of any medication you are currently taking.

If you have a Musculoskeletal appointment, please bring along the footwear you are most active in and/or the footwear you spend the most of your time in. Also please bring shorts and t-shirt or joggers that you can move around in.

Upon arrival of your first visit to Active Step, you will be greeted by a member of our patient care team, who will provide you with our new patient form to fill out and one of our welcome packs welcoming you to our clinic. A member of our team will also make you a drink if you require one, with tea, coffee and juice all available to you while you wait in our reception area with a selection of magazines to choose from.