“Outstanding treatment by Catherine . Highly recommended!”
FAQs
Answers to common questions about care, referrals and booking
Yes, all of our Podiatrists are registered with the HCPC.
The titles Podiatrist and Chiropodist are legally protected and can only be used by someone who has attained a qualification in this field, which is now a 3 year degree programme from a University School of Podiatry. They must also hold registration with the Health & Care Professions Council and will appear on their register which can be found here.
The term Chiropody is an old fashioned term which historically referred to the treatment of skin and nail conditions of the feet. Over the past 30 years the scope of practice of practitioners has expanded to include: Management of lower limb pains, gait analysis, injection therapy, supply of prescription only medicines, nail surgery, diabetic foot heath as well as general foot care. In view of this extended more specialist remit, the profession has adopted the modern term Podiatry, which is recognised within healthcare around the developed world.
You can either book an appointment with us online using our online booking system, or call in to our clinic on 01489881204 and speak to a member of our patient care team. Alternatively, you can email us at info@activestep.co.uk.
Yes, if your insurance allows for this. However, check with your insurance provider first to be certain what they will cover.
If you are with BUPA, we will need your authorisation code when you are booking your appointment.
No, we are a private clinic and do not require a referral to see you, unless you are claiming on any health insurance and your provider requires you to provide a referral letter.
Yes, we do treat diabetic patients, on your initial visit with us we will go through your medical history and will perform a diabetic foot health assessment if you are a diabetic.
No, but we can accommodate with a downstairs room if required.
Our cancellation policy is that we require at least 24 hours notice before your appointment time if you wish to cancel your appointment. If 24 hours notice is not given, or a patient does not arrive for their appointment, then the full cost of the appointment will be charged. We send out email reminders two days before your appointment and offer flexible appointment times in an attempt to accommodate everyone’s needs.
There is parking on-site. We have 6 signposted spaces either side of the clinic building and there is free parking directly outside of the building.
If you are coming for a chiropody appointment, you only need to bring yourselves and a list of any medication you are currently taking.
If you have a Musculoskeletal appointment, please bring along the footwear you are most active in and/or the footwear you spend the most of your time in. Also please bring shorts and t-shirt or joggers that you can move around in.
Most patients complete their new patient form online before they arrive, making the check-in process quick and easy. When you arrive at the clinic, you'll be warmly welcomed by our patient care team before being introduced to your clinician.
Your clinician will take the time to discuss your medical history, understand your main concern and carry out a thorough assessment to reach a diagnosis. They will explain their findings, talk you through the treatment options available and, wherever possible, provide treatment for your main concern during the same appointment. If time allows, they will also address any additional foot health issues.
Before you leave, your clinician will provide personalised advice on how to care for your feet at home, recommend any supporting products and discuss an appropriate follow-up treatment plan to help you achieve the best possible outcome.
